How a Concierge Works

Personal Concierges

Concierge desk at The Mount Washington Hotel, New Hampshire­
Concierge desk at The Mount Washington Hotel, New Hampshire­

Personal concierges work in a variety of settings. Office buildings or luxury condominiums may hire a concierge to attract and retain tenants. Corporations offer concierge services as a benefit for their employees and a perk for their clients. Retail stores and private clubs have concierges who take care of guest services. Tour and transportation services have concierges who act as tour guides and travel consultants.

The goal of a personal concierge is to take care of all the little odds and ends that get overlooked in the frenetic pace of daily life. "Everyone is time-starved, and we're trying to squeeze 36 hours into a 24-hour day," explains Katharine C. Giovanni, President and Co-founder of Triangle Concierge, Inc., and Chairman of the Board of the International Concierge and Errand Association (ICEA). "A concierge can do the things that have to be done so that you can do the things you want to do."

A personal concierge may handle any of the following jobs:

  • Making dinner and theater reservations
  • Getting tickets to concerts and sporting events
  • Buying a gift
  • Hiring a caterer
  • Arranging for pet sitting, car detailing, housekeeping or babysitting services
  • Shopping for groceries
  • Going to the bank

Hiring a personal concierge can cost anywhere from $25 to $65 per hour. In New York, Los Angeles and other big cities, rates typically start at $50 per hour.

Next, we'll learn about the training that goes into become a concierge and get a sample of some unusual requests posed to concierges.