If you feel you've been wronged by a sizeable business, university or government agency, lodging a complaint may feel like an uphill battle. Imagine yourself as Sisyphus, the mythological Greek king doomed to push a boulder uphill, only for it to roll back down over and over — for eternity. Sounds a bit like raising a complaint only to have progress and the resolution to your problem stymied. Will you ever reach an equitable solution?
Enter the unbiased ombudsman. An ombudsman or ombudsperson is appointed at a national or local level to investigate complaints made by private citizens against a public business or organization, any entity subject to government regulation or the government itself.