How a Concierge Works

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  • Bowles, Susan. "Concierges Work Miracles Behind the Hotel Desk." USA Today, September 28, 2005. 2005-09-27-bonus-concierges_x.htm
  • "Concierges." U.S. Department of Labor Bureau of Labor Statistics Occupational Employment and Wages, May 2005.
  • Gross. Janet R. "Concierges do (almost) everything for employees." Washington Business Journal, January 12, 2001. stories/2001/01/15/focus10.html
  • Interview with Jack Nargil, PR Director, Les Clefs D'Or and Head Concierge, Hay-Adams Hotel, Washington, D.C.
  • Interview with Katharine C. Giovanni, Chairman of the Board and Interim President, International Concierge and Errand Association.
  • Interview with Larry Johnson, Lobby Concierge and Hotel Historian, Seelbach Hilton.
  • Interview with Mary Naylor, Founder, CEO, VIP Desk.
  • Interview with Michelle McManus, Owner, The Virtual Concierge.
  • Interview with Shujaat Khan, President, Les Clefs D'Or, and Chef Concierge, the Capital Hilton.
  • Les Clefs d'Or
  • "Summary Report for: Concierges." Onet Online.
  • Wright, Christian L. "Concierges, a User's Manual." Conde Nast Traveler, December 2005.

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