So you've found a plan you like at a price you can afford. Before you sign on the dotted line, do another check to make sure that this is a company that's good in real life, and not just good on paper. Check the insurer's rating with the Better Business Bureau or at A.M. Best, a financial service rating industry. Ask friends and neighbors if they've had any experience with the company, and scan customer reviews online. Though no company has completely pleased all of its customers, pay heed if you notice any recurring problems in bad reviews. And though you've probably spent a good deal of time on the company's Web site looking at its insurance plans, look at other areas of the site. Is there a phone line, e-mail address or an online chat function for addressing questions and concerns? Does the site provide instructions and assistance with common tasks, such as finding an in-network doctor or filing a claim? If you don't like the insurer before you sign the deal, you probably won't like it any better once you start receiving care.
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