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10 IKEA Etiquette Rules


6
Don't Ask a Million Questions
Remember to talk to and treat IKEA employees like humans. Andreas Rentz/Getty Images News/Thinkstock
Remember to talk to and treat IKEA employees like humans. Andreas Rentz/Getty Images News/Thinkstock

IKEA employs 147,000 staff, or "co-workers" in corporate parlance, who tend to form an unobtrusive presence inside the store — unlike the buzzing, commission-seeking salespeople elsewhere in the retail world [source: IKEA]. And while staff are usually happy to oblige customers' queries, the other customers waiting in the wings might not be so understanding of high-maintenance shoppers.

If you have a lot of questions that require one-on-one attention, schedule your IKEA sojourn for off-peak hours in the middle of the week, or consider calling ahead to make an appointment with a home-furnishing consultant. If you're working on a larger project, refine your questions by spending time with IKEA's online planning tools for designing offices, kitchens and other spaces. Instead of interrupting a staff member who's speaking with a customer, try to find one who's unoccupied.

And be civil: Don't scold an employee for items that are out of stock or for prices that seem too high — or for waking you up from your nap. If you have a legitimate complaint, ask to speak with a manager.


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